Support Hub

We are here to help you get the most out of SheetFactorys.

Email Support

Get help directly from our team. We aim to respond to all inquiries within 24 hours.

support@sheetfactorys.com

Documentation

Learn how to use all features, from data cleaning to advanced dashboard generation.

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Community Forum

Join other spreadsheet power users to share tips, tricks, and feature requests.

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Frequently Asked Questions

1. Subscription & Billing

How will this purchase appear on my bank statement?

Our order process and subscription billing are securely managed and conducted by our online reseller, Paddle.com, who is the Merchant of Record for all our sales. On your statement, your purchase will typically appear as PADDLE.NET * SHEETFACTORYS.

2. Upgrades, Downgrades, & Cancellation

Can I cancel or change my plan at any time?

Yes, absolutely. You can manage, upgrade, downgrade, or cancel your subscription instantly through your Account Hub. If you cancel, you will maintain full access to your Pro or Business plan features until the end of your current billing cycle.

3. Refunds

What is your refund policy?

We want you to be completely satisfied with our spreadsheet tools. We offer a refund window in accordance with our Refund Policy. If you need assistance with a refund, please contact our team at support@sheetfactorys.com or reach out directly to Paddle Support.